Privacy Policy

Effective Date: April 9, 2025

1. Introduction

SANA Therapy is committed to providing quality services while respecting and protecting your privacy and confidentiality. This Privacy Policy outlines our obligations and practices regarding the collection, use, and disclosure of your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Collection of Personal Information

Personal Information refers to any information that identifies an individual. At SANA Therapy, we collect Personal Information relevant to the counselling services we provide. This may include:

• Full name
  
• Contact details (phone number, email address, residential address)
  
• Date of birth
  
• Emergency contact information

• Medical history and psychological information pertinent to your therapy
  
• Goals and reasons for seeking counselling

We collect this information through various means, including intake forms, correspondence via telephone, email or text, and through our website.

3. Use of Personal Information

Your Personal Information is collected for the primary purpose of delivering counselling services. Specifically, we use your information to:

• Assess and understand your therapeutic needs
  
• Develop and implement appropriate treatment plans
  
• Communicate effectively with you
  
• Manage administrative aspects of our services, such as scheduling and billing
  

4. Disclosure of Personal Information

We respect the confidentiality of your Personal Information and will not disclose it without your consent, except in circumstances where disclosure is required or authorised by law. Such circumstances may include:

• If there is a risk of harm to yourself or others
  
• In compliance with legal obligations, such as responding to a subpoena or mandatory reporting requirements
  

5. Security of Personal Information

SANA Therapy is dedicated to safeguarding your Personal Information. We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your data. However, please be aware that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

SANA Therapy reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Information, please contact us at:

• Phone: 0487 169 815
  
• Email: enquiries@sanatherapy.com.au
  

Your privacy is of utmost importance to us, and we are committed to addressing any concerns you may have.